Factors Influencing the Adoption of E-government Services

Abstract

E-government initiatives are in their infancy in many developing countries. The success of these initiatives is dependent on government support as well as citizens’ adoption of e-government services. This research identified the attitudes and perceptions of the citizens of Kuwait, a developing country, towards the adoption of e-government services. Based on previous research exploring the determinants of the adoption of e-government services using an amended version of the UTAUT model, the study reported here investigates the factors that influence the take-up of such services. These factors are related to usefulness, ease of use, reforming bureaucracy, cultural and social influences, technology issues and lack of awareness. Conclusions and implication for decision makers are also considered in this paper.