The Influence of Perceived Value and Trust on Online Buying Intention

Abstract

[1] Zeithaml, V.A. Consumer perceptions of price, quality, and value: A mean-end model and synthesis of evidence. Journal of Marketing, Vol. 52(1988), p. 2-22.
http://dx.doi.org/10.2307/1251446

[2] Zeithaml, V.A., Parasuraman, A., & Malhotra, A. Service quality delivery through web sites: A critical review of extant knowledge. Journal of the Academy of Marketing Science, vol. 30(2002), p. 362-375.
http://dx.doi.org/10.1177/009207002236911

[3] Parasuraman, A., Zeithaml, V.A., & Malhotra, A. E-S-QUAL: A multiple-items scale for assessing electronic service quality. Journal of Service Research, Vol. 7(2005), p. 213-233.
http://dx.doi.org/10.1177/1094670504271156

[4] Ulaga, W. & Eggert, A. Exploring the key dimensions of relationship value and their impact on buyer-supplier relationships. American marketing Association Conference proceedings, Vol. 13(2002), p. 411.

[5] McKnight, H.D.,Choudhury, V. & Kacmar, C. DeveloPing and Validating Trust Measures for e-Commerce: An Integrative Typology. Information Systems Research, Vol. 13(2002), p. 334一359.

[6] Gefen, D. Reflections on the Dimensions of Trust and Trustworthiness Among Online Consumers. .ACM SIGMIS Database,Vol.33(2002), p. 38-53.
http://dx.doi.org/10.1145/569905.569910

[7] Jarvenpaa, S. L., tractinsky, N. & Vitale, M. Consumer trust in an Internet store. Information Technology and Management, Vol. 1 (2000), p. 45-71.
http://dx.doi.org/10.1023/A:1019104520776

[8] Chen, L., Gillenson, M. L., & Sherrell, D. L. Enticing online consumers: an extended technology acceptance perspective. Information & Management, Vol. 39(2002), p. 705-719.
http://dx.doi.org/10.1016/S0378-7206(01)00127-6

[9] Srinivasan, N, & Ratchford, B. T. An empirical test of a model external search for automobiles. Journal of Consumer research. Vol. 18(1991), p. 233-242.
http://dx.doi.org/10.1086/209255

[10] Koiso-Kanttila, N. Time, attention, authenticity, and consumer benefits of the Web. Business Horizons, Vol. 48 (2005), p. 63-70.
http://dx.doi.org/10.1016/j.bushor.2004.10.004

[11] Wang, S. Cue-based trust in an online shopping environment: conceptualization and propositions. In T. A. Suter, (Ed.), Marketing Advances in Pedagogy, Process and Philosophy, Proceedings of the Annual Meeting of the Society for Advances in Marketing (2001), 6-10, November, New Orleans, LA.

[12] Crosby, L. A., Evans, K. R. & Cowles, D. Relationship quality in services selling: An interpersonal influence perspective. Journal of Marketing, Vol. 54(1990), p. 8-81.
http://dx.doi.org/10.2307/1251817

[13] Gefen, D., Karahanna, E. &Straub, D. W. Trust and TAM in online shopping: an Integrated model.MIS Quarterly, Vol.27 (2003), P.51-90.G.

[14] Ba, S, & Pavlou, P. A. Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior. MIS Quarterly, Vol. 26 (2002), p. 243-268.
http://dx.doi.org/10.2307/4132332

[15] Babbie, E. The practice of social research (10th ed.). Belmont, CA: Wadsworth Thomson Publishing (2004).

[16] Gill, J., & Johnson, P. Research methods for managers. London: Sage Publications (2002).

[17] tise on Electricity and Magnetism, 3rd ed., vol. 2. Oxford: Clarendon, 1892, pp.68–73.

[18] CNNIC. The 26th Statistics Report on Chinese Internet Development situation. 2010.7.

[19] Richard P. Bagozzi, Utpal M. Dholakia,” Intentional social action in virtual communities ”, Journal of Interactive Marketing, Volume 16, Issue 2, 2002, Pages 2-21.
http://dx.doi.org/10.1002/dir.10006

[20] McKenna K Y A, and Bargh J A. Causes and consequences of social interaction on the internet: A conceptual framework[DB/OL].Media Psychology, 1999, (1):249-269.
http://dx.doi.org/10.1207/s1532785xmep0103_4

[21] Utpal M. Dholakia, Richard P. Bagozzi, Lisa Klein Pearo “A social influence model of consumer participation in network- and small-group-based virtual communities” International Journal of Research in Marketing, Volume 21, Issue 3, September 2004, Pages 241-263
http://dx.doi.org/10.1016/j.ijresmar.2003.12.004

[22] Hogg M A. The social psychology of group cohesiveness: Form attraction to social identification [DB/OL].NY: NYU Press, 1992.

[23] McKenna K Y A, and Bargh J A.Causes and consequences of social interaction on the internet: A conceptual framework[DB/OL].Media Psychology, 1999, (1):249-269.
http://dx.doi.org/10.1207/s1532785xmep0103_4

[24] Ohbyung Kwon, Yixing Wen. An empirical study of the factors affecting social network service use[DB/OL]. Computers in Human Behavior, 2010,26: 254-263
http://dx.doi.org/10.1016/j.chb.2009.04.011

[25] Youcheng Wang, Daniel R. Fesenmaier. “Towards understanding members’ general participation in and active contribution to an online travel community ”, Tourism Management, Volume 25, Issue 6, December 2004, Pages 709-722.
http://dx.doi.org/10.1016/j.tourman.2003.09.011

[26] Kozinets,V.,E-tribalized Marketing?: The Srtategic implications of Virtual Communities of Consumption,European Management Journal,1999,17(3): 252-264.
http://dx.doi.org/10.1016/S0263-2373(99)00004-3

[27] McKenna K Y A, and Bargh J A.Causes and consequences of social interaction on the internet: A conceptual framework[DB/OL].Media Psychology, 1999, (1):249-269.
http://dx.doi.org/10.1207/s1532785xmep0103_4

[28] Li, N. and Zhang, P. (2002) “Consumer online shopping attitudes and behavior: An assessment of research”, Eighth Americas Conference on Information Systems, 2002.

[29] Hsua, M. H., Yen, C. H., Chiu, C. M., and Chang, C. M. (2006) “A longitudinal investigation of continued online shopping behavior: An extension of the theory of planned behavior”, Int. J. Human-Computer Studies, 64, pp. 889–904.

[30] Stewart, D. W., and Pavlou, P. A. (2002) “Substitution and complementary: Measuring the effectiveness of interactive marketing communications”, Journal of the Academy of Marketing Science, 30(4), pp. 376-396.
http://dx.doi.org/10.1177/009207002236912

[31] Pavlou, P. A., and Fygenson, M. (2006) “Understanding and predicting electronic commerce adoption: An extension of the theory of planned Behavior”, MIS Quarterly, 30(1), pp. 115-143.

[32] Jarvenpaa, S. L. and Todd, P. A. (1997) “Consumer reactions to electronic shopping on the World Wide Web”, International Journal of Electronic Commerce, 2, pp. 59-88, 1997.

[33] Zhou, L., Dai, L., and Zhang, D. (2007) “Online shopping acceptance model - A critical survey of consumer factors in online shopping”, Journal of Electronic Commerce Research, 8(1), pp. 41-62.

[34] Ajzen, I. (1991) “The theory of planned behavior”, Organizational Behavior and Human Decision Processes, 50, pp. 179–211.
http://dx.doi.org/10.1016/0749-5978(91)90020-T

[35] Limayem, M., Khalifa, M., and Frini, A. (2000) “What makes consumers buy from internet? A longitudinal study of online shopping”, IEEE Transactions on System, Man, and Cybernetics-Part A: Systems and Humans, 30(4), pp.421-432
http://dx.doi.org/10.1109/3468.852436

[36] Cho, V. (2006) “A study of the roles of trusts and risks in information-oriented online legal services using an integrated model”, Information & Management, 43, pp. 502–520.
http://dx.doi.org/10.1016/j.im.2005.12.002

[37] Battacherjee, A. (2002) “Individual trust in online firms: Scale development and initial test”, Journal of Management Information Systems, 19(1), pp. 211-241.

[38] Heijden, H. V., Verhagen, T., and Creemers, T. (2001) “Predicting online purchase behavior: Replications and tests of competing models”, Proceedings of 34th Hawaii International Conference of systems Science, Maui, HI.
http://dx.doi.org/10.1109/HICSS.2001.927100

[39] Reichheld, F. F., and Schefterm P. (2000) “E-loyalty: Your secret weapon on the web”, Harvard Business Review, 78(4), pp. 105-113.

[40] Pavlou, P. A., and Gefen, D. (2004) “Building effective online marketplaces with institution-based trust”, Information Systems Research, 15(1), pp. 37–59.
http://dx.doi.org/10.1287/isre.1040.0015

[41] Gefen. D. (2002) “Customer loyalty in e-commerce”, Journal of the Association for Information Systems, 3, pp. 27-51

[42] Luo, X. (2002) “Trust production and privacy concerns on the internet: A framework based on relationship marketing and social exchange theory”, Industrial Marketing Management, 31(2), pp. 111-118
http://dx.doi.org/10.1016/S0019-8501(01)00182-1

[43] Gefen, D. (2000) “E-commerce: The role of familiarity and trust”, Qmega (28:6), pp. 725-737.

[44] Jarvenpaa, S. L. and Tractinsky, N. (1999) “Consumer trust in an internet store: A crosscultural validation”, Journal of Computer-Mediated Communication, 5(2),

[45] Jarvenpaa, S. L., Tractinsky, N., and Vitale, M. (2000) “Consumer trust in an internet store”, Information Technology and Management, 1(1/2), pp. 45-71.
http://dx.doi.org/10.1023/A:1019104520776

[46] Pavlou, P. A., and Fygenson, M. (2006) “Understanding and predicting electronic commerce adoption: An extension of the theory of planned Behavior”, MIS Quarterly, 30(1), pp. 115-143.

[47] Pavlou, P. A. (2002) “What drivers electronic commerce? A Theory of planned behavior respective”, Academy of Management Proceedings 2002 OCIS: A1-A6.

[48] Bailey, J. P., and Bakos, J. Y. (1997) “Reducing buyer search costs: Implications for electronic marketplaces”, Management Science, 43(12), pp. 1676–1692.
http://dx.doi.org/10.1287/mnsc.43.12.1676

[49] Ba, S., and Pavlou, P. A. (2002) “Evidence of the effect of trust in electronic markets:

[50] price premiums and buyer behavior”, MIS Quarterly, 23(4), pp. 243-268.